Factor analysis project
First, use exploratory factor analysis on the 52 items of the questionnaire to formulate and name the factors associated with the customers’ satisfaction with Borchert’s mower. Items that show no relevance to factors can be discarded. These items are scored as follows: 1=strongly disagree, 2=disagree, 3=neutral, 4=agree, 5=strongly agree.
Second, conduct a regression analysis to test the theory that the customers’ satisfaction with the mower influences his or her intention to purchase another Borchert mower. The intention to purchase another mower is scored on a continuum from 1 to 5, with 1 associated with extremely likely to purchase and 5 associated with extremely unlikely to purchase.
The dataset contains a score for each subject for the 52 items and a score for buying intention. The scores for the 52 items are in columns 1 through 52, and column 53 contains the score for each customer’s intention to purchase another mower.
Prepare a report of the results of 2 and a half double-spaced pages along with tables associated with the results. Also include a log stating the steps used in the research, and any pertinent SPSS printouts.
Appendix
Questionnaire items:
- adjusting the blade height
- borchert’s reputation
- parts for the mower
- design features on the mower
- requires frequent repair
- Borchert is the leader
- Borchert’s advertisements do not exaggerate
- mower has adequate safety features
- mower is very durable
- mower cuts grass evenly
- mower is very durable
- Borchet’s manual supplies little useful information
- Borchet’s dealers are honest
- mower starts easily
- responsive to customer complaints
- handle controls are difficult to use
- mower requires too much care
- mower is safe to use
- dealer demonstration
- ‘conveniently located dealers
- salesmen are not very helpful
- salesmen are familiar with the mower’s features
- mower is difficult to maneuver
- optional features are expensive
- engine needs frequent adjustment
- controls are hard to get at
- mower warranty exclusion
- dealers have inconvenient hours
- mower is too heavy
- mower is too expensive
- self propelled feature is good
- hard to use in tight spots
- retail store repairmen
- automatic choke
- salesmen are friendly
- mower does good job in tall grass
- difficult mower to start
- fair warranty policy
- oil leakage is not a problem
- mower is quiet
- mower is powerful enough
- mechanical parts vibrate
- mower is well built
- lawn is better nourished and greener
- mower is easier to store
- repair takes a long time
- does not cause thatch buildup
- uses a lot of gas
- clippings out of garden and off sidewalks
- have to cut more frequently
- excessive tire tracks
- power drive moves mower at right pace
Attachment:- project.rar