Question: If an employee is hostile and angry, expressing hurt or disappointment: Question options: A) Acknowledge that this is a difficult time for the employee and then provide information regarding outplacement counselling without getting involved in any bargaining discussions. B) Allow the person to cry and provide tissues. When the person regains his or her composure, explain the outplacement counselling process. C) Remain objective while providing information on any outplacement or career counselling to be provided, being careful to avoid being defensive or confronting the person's anger. D) Communicate to the employee that the details can be handled later if the employee prefers. Answer any questions arising at that point and provide information on outplacement counselling. E) Allow the employee to ask any questions pertaining to his or her case (avoiding side issues) in a formal tone while leading into information about the outplacement counselling to be provided.