1. The ________ expresses the entrepreneur's vision for the company and what he/she hopes it will become.
a. executive summary b. mission statement c. industry analysis d. marketing strategy
2. Tom is counseling an employee who is facing corrective discipline for a serious error in judgment on the job. The employee is very upset. Tom is trying to understand how the employee feels and strives to tell the employee he knows that this is a tough time and that the employee is upset. Tom is using ________ to improve his communication with the employee.
a. feedback b. empathy c. clear organization in his thoughts d. ambiguity