Assignment:
Q1. Discuss how either good or poor quality has affected you personally as a consumer. And describe experiences in which your expectations were met, exceeded, or not met when you purchased any product or service. Did your experience change your regard for the company and its products or services? How?
Q2. With the aid of the PIMS Model, explain the relationship between quality and profitability, and demonstrate how this knowledge can be applied at Samsung Group/Company and UPSA.
Q3. Explain how your knowledge of the Deming's Value Chain can help any telecommunication company gain and sustain competitive advantage.
Q4. What are the four purposes of the Malcolm Baldrige National Quality Award. Explain any three of the categories under the "Criteria for Performance Excellence".
Q5. What is meant by the phrase "Cost of Quality"? How can this phrase help a firm address its quality concerns?
Q6. Compare and Contrast the core values concepts of the Malcolm Baldrige National Quality Award and the European Foundation for Quality Management.
Your answer must be typed, double-spaced, Times New Roman font (size 12), one-inch margins on all sides, APA format and also include references.