Discussion:
Reflection Paper
• Create a one-page paper that reflects on the most important things you learned in this course.
Specifically:
• Explain your perspective on customer service now, compared to when the course first started.
• Identify at least two ideas or concepts ( customer retention & CSR empowerment) that were very interesting to you and explain why.
• Identify one company that provides excellent customer service and explain how that company reflects your own philosophy of customer service.