1. Explain with 3 paragraphs how supervisors and employees are categorized as bullies, slackers, or team players.
2. Analyze and explain with 3 paragraphs supervisory guidelines for resolving complaints and grievances: determine the real issue, check and consult, avoid setting precedents, and exercise self-control.
3. Analyze and explain with 3 paragraghs supervisory guidelines for resolving complaints and grievances: make time available, listen patiently and with an open mind, and distinguish facts from opinions.