Part I:
1. Summarize how to assess technology needs.
2. Identify the criteria on which to base technology decisions.
3. Compare key ways of acquiring new technologies.
4. Evaluate the elements of an innovative organization.
5. Discuss what it takes to be world-class.
6. Describe how to manage change effectively.
7. List tactics for creating a successful future.
Part II:
1. Explain why companies develop control systems for employees.
2. Summarize how to design a basic bureaucratic control system.
3. Describe the purposes for using budgets as a control device.
4. Recognize basic types of financial statements and financial ratios used as controls.
5. List procedures for implementing effective control systems.
6. Discuss ways in which market and clan control influence performance.