Assume that you are providing an IT service to the customer which is having nearly 50 employees and you have implement a Service legal agreement between you and your customers for your organization with using the below template.
Service that you are providing - Printing Services
Explain what is your specialty with comparing other services and all.
Write availability, capacity and continuity plans according to the below given templates.
Attachment:- Example-Of-A-Service-Level-Agreement.rar
Attachment:- Availability-plan-template.rar
Attachment:- Capacity-Plan-Template-scr.rar
Attachment:- Sample-Process-Guide---IT-Service-Continuity-Management.rar