Question 1. Explain total quality?
Question 2. Mention and discuss the main elements of total quality
Question 3. Discuss the relationship between quality and competitiveness.
Question 4. Explain the evolution of the rebuilding effort undertaken by Japan and Germany following World War II.
Question 5. Discuss how education-related factors can inhibit competitiveness.
Question 6. Explain strategic management?
Question 7. Discuss a SWOT analysis?
Question 8. What role does trust play in the total quality setting?
Question 9. What role do values play in total quality setting?
Question 10. Why, in your own terms, would an otherwise ethical person make an unethical decision?
Question 11. Explain each step in the partnering model.
Question 12. Discuss the mandatory requirements of supplier partnerships.
Question 13. Mention six statements which summarize the competitive scope of ISO 9000 and total quality.
Question 14. Contrast the aims of ISO 9000 and total quality.
Question 15. Describe the origin and use of cause-and-effect diagrams.
Question 16. Contrast and compare run charts and control charts.
Question 17. Contrast problem solving with decision making.
Question 18. Describe the basic structure of a QFD matrix.
Question 19. What is meant by variation in processes?
Question 20. Explain the rationale for continual improvement.