Question: 1. What is meant by the term ‘hierarchy of goals', and how can that idea help people to build a consistent plan?
2. Explain the term ‘organisational readiness', and how people can use the idea in developing a plan that is more likely to work.
3. What are the main ways of monitoring progress on a plan, and why is this so vital a task in planning?
4. Summarise an idea from the chapter that adds to your understanding of the integrating themes.