Project Quality Management Questions:
Description:
4 pages total. Please use at least 2 references.
PROJECT QUALITY MANAGEMENT
1) Organize the following items into the categories of Quality Cost (Prevention, Inspection, Internal Failures and External Failures). Put items that are not quality cost in a non-quality cost category
• Calibration of measuring and test equipment
• Customer returns
• Customer needs survey
• Design Review
• Downgrading
• Incoming and source inspection
• In-process and final inspection
• New product release
• Process capability evaluations
• Process reengineering
• Processing customer complaints
• Product design
• Product recalls
• Requirements review
• Product, process or service audits
• Quality education and training
• Quality improvement projects
• Quality improvement team meetings
• Quality planning
• Re-inspection
• Re-testing
• Rework
• Routine maintenance
• Scrap
• Software update
• Software upgrade
• System enhancements
• Supplier capability surveys
• Test of purchased material
• Warranty claims
2) Explain the Taguchi concept of robust design.
3) How does the ISO 14000 series differ from ISO 9000:2000?
4) How are the product liability issues in services different from those in manufacturing?
5) What are the steps in performing quality function deployment?