Problem
Review the case study "Elaine's Challenging Experience". Then, write a two-page paper that addresses the criteria below.
Explain the sources of conflict in Elaine's interaction with customer service and David. Explain the ways you would assess Elaine's approach to managing the conflict. Identify advice that you would give, as a leader, to Elaine to improve her interactions and conflict management.
The response should include a reference list. Using one-inch margins, Times New Roman 12 pnt font, double-space and APA style of writing and citations.