Essay Assignment
Write an essay about knowledge management and content management systems based off a scenario.
Scenario
You are the business owner of a local small engine repair shop, and you have been thinking about implementing a knowledge management system for your customer service technicians. You are thinking about this because there are times when some of your technicians know how to fix certain engine problems and others do not. Providing a central knowledge repository could help share troubleshooting and repair knowledge among your technicians.
Compose a paper that addresses the elements listed below.
o Explain the role of knowledge management systems.
o Explain what is meant by expert systems.
o Explain what is meant by content management systems.
o Discuss how the business in the selected scenario could benefit from an expert system and a content management system, and provide two examples for each type of system.
o Discuss how the business in the selected scenario could benefit from business intelligence, and provide two examples of these benefits.
o Discuss how the business in the selected scenario can use social media to not only obtain information and knowledge but to share it as well, and provide two examples of how the business might use social media information systems.
Format your assignment according to the following formatting requirements:
o The answer should be typed, using Times New Roman font (size 12), double spaced, with one-inch margins on all sides.
o The response also includes a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
o Also include a reference page. The Citations and references must follow APA format. The reference page is not included in the required page length.