Problem 1: How do I explain the quality management principle "customer focus"? And what it actually means? Explanations need support from journal article. I'm not sure how I should present it.
Problem 2: The explanation needs to be presented by a mind map. I'm not sure how can I present "customer focus" quality principle by mind map.
Problem 3: I also need to emphasis why customer focus is so important for implementing total quality management principle in an organisation.