Assignment task: The Exercise Physiologist has now signed off on Lucas's treatment plan. You are now required to call the client and to explain the proposed treatment plan.
- Use the information from the CT report and from the client Treatment Plan to develop your script.
- You must use appropriate medical terminology in your script.
- Do not use abbreviations when speaking to the client, you must use the full name of the terminology.
- For this assessment, you can assume that the client does not ask any questions whilst you are speaking.
You may wish to use the following as a guide:
- Introduce yourself to the client (organisation name, your name and role).
- Brief description of why you are calling.
- Describe the treatment plan for the client including any relevant medical terminology relating the diagnosis, symptoms, HP's, treatment or equipment. You are being assessed on your ability to communicate medical terminology to clients. Ensure that your script contains a minimum of 10 medical terms and that you use these appropriately.
- Your script can end once you have described the above treatment plan to the client and you are ready to book his appointments. You do not need to include a script for booking the appointments.
Example format:
'Good Morning Lucas, my name is (your name) and I am a Health Assistant from ABC Health Clinic. I am calling today in regards to the treatment plan that Julie Baker has developed for you. I can see that you have been emailed a copy of this report from Julie but I will just quickly explain the terminology contained in this report and the treatment plan before we go ahead and book your appointments.