Discussion Post
Consumers provide a lot of free information via technology in the form of blogs, discussion groups, website product reviews, webpage clicks, and so on. Companies can leverage this information by carefully monitoring comments about their products, as well as their competitors' products.
Explain the influence of technology on the five elements of a service-delivery system (e.g., the voice of the customer, etc.).
The response must include a reference list. Using one-inch margins, double-space, Times New Roman 12 pnt font and APA style of writing and citations.