Assignment
Question 1
The term "glass ceiling" refers to:
invisible barriers of discrimination that prevent managers from advancing employees.
invisible barriers of discrimination against unprotected groups.
invisible barriers of discrimination that block protected groups from advancing into upper management.
invisible barriers of discrimination that involve the physical environment of the company.
Question 2
Core values and beliefs that act as a guide when individuals formulate courses of action are called:
business ethics.
individual conduct.
ethical conduct.
morality.
Question 3
The word most closely associated with employment orientation is ____________.
compensation
remuneration
familiarization
settlement
Question 4
The U.S. labor force is becoming ____________.
dominated by older males
dominated by females
more diversified
dominated by younger males
Question 5
Pre-employment physical examinations can be used for all the following except:
excuses for not hiring
certification of physical capabilities
medical histories
prevention of insurance fraud claims
Question 6
Organizations can encourage unethical behavior in employees in the following ways except:
threatening unusually severe punishments.
offering unusually high rewards.
emphasizing results.
accommodating suspensions.
Question 7
A risk that is definitely not worth taking for managers and employees is the risk of:
ruining the rest of one's career.
uncertainty.
economic risk.
business risk.
Question 8
The ethical process that states that employees should treat others as we ourselves want to be treated is called the:
Environmental assessment.
Golden Rule.
business norm.
operating procedure.
Question 9
Turnover of employees, constant change, and an uncertain future force managers to use human resource ____________.
forecasting
descriptions
analysis
accounting
Question 10
A company's best defense against accusations of discrimination or bias in hiring is to be certain that any employment practice or device adheres to the following except:
performance standards are met.
it is a business necessity.
it acknowledges a bona fide occupational qualification.
it is job related.
Question 11
Today, the collective pressures of society demand that businesses:
turn a profit.
solve many societal problems.
disregard private interest groups.
pay substantial stock dividends.
Question 12
Generally, employment interview questions that ask about age or marital status are considered ____________.
within an unstructured interview format
required
lawful
unlawful
Question 13
Codes of conduct can best be described as:
procedures
general guidelines
company policies
all of the above
Question 14
The most valued organizational asset or resource is ____________.
sales volume
accounts receivable
cash
people
Question 15
____________ is the obligatory action of employees and organizations to protect, benefit, and avoid harm to others.
Public initiation
Social responsibility
Private concern
Public and social reclamation
Question 16
The assignment of conducting the in-depth interview normally will be granted to the ____________.
applicant's reporting superior
training department
Director of Personnel
personnel department
Question 17
When a person carries out his or her work duties "because" of "the duty," they are practicing the ethical theory of ____________ behavior.
non consequential
compliance
social
contributory
Question 18
Team members engage in the following kinds of communication except:
utilizing non-verbal forms.
deliberating on a problem or issue.
exchanging view.
discussing work.
Question 19
Entrepreneurs are enterprising individuals who organize and operate businesses. Such individuals within established corporations are termed:
intrapreneurs.
motivators.
change agents.
empowerment specialists.
Question 20
Moving or shifting employees from one specific job to another is called job:
rotation
redesign
enrichment
enlargement
Question 21
A good reward system will include:
rewards that are comparable to other organizations
rewards that are available to all
rewards that meet basic needs
all of the above
Question 22
The communication message is a carrier of:
channels.
direction.
information.
transmission.
Question 23
The ways in which people observe and the basis for making judgments about the stimuli they experience is
stereotype.
semantic.
perception.
barrier.
Question 24
A significant number of colleges and universities are operating summer session classes Monday through Thursday. This is similar to:
intrapreneurship
a compressed workweek
flextime
job sharing
Question 25
Face-to-face or voice-to-voice conversations that take place in real time and allow instant feedback are called:
interpersonal communication.
semantics.
coordination.
channels.
Question 26
A mentoring manager that encourages a subordinate to "shadow" his/her leadership exemplifies which process theory of motivation?
expectancy
equity
goal-setting
reinforcement
Question 27
"Seek not only to be understood but to understand...," one of the American Management Association's "Ten Commandments of Good Communication," focuses upon being a good:
listener.
interpreter.
critic.
provider.
Question 28
According to Maslow, a person's needs are arranged:
according to each individual.
in a priority.
randomly.
by societal influences.
Question 29
Over an extended period of time, an unmet need can ____________ an employee.
assist
fulfill, satisfy
frustrate
help
Question 30
The process through which people and organizations accomplish objectives is:
coordination.
organizing.
communication.
planning.
Question 31
"Guess what was just said about the manager's new secretary?" typifies:
feedback.
noise.
speech impairment.
the grapevine.
Question 32
Job redesign requires an intimate knowledge of both ____________ and ____________.
employee talents and job qualities
job enlargement and job rotation
employee desires and job opportunities
job depth and job scope
Question 33
Informal communication channels are often called, collectively, the:
cluster chain.
employee network.
rumor mill.
grapevine.
Question 34
McClelland reveals that high achievers:
act uncontrollably.
solicit feedback.
shun responsibility for solving problems.
prefer others to set their goals.
Question 35
Power that comes to people because of the kind of personality or personal attractiveness they have to others is known as:
materialistic
experience
legitimate
referent
Question 36
Which of the following organizational principles directly impact or specifically relate to free-rein leadership and empowerment?
discipline
delegation of authority
centralized decision making
division of work
Question 37
When conditions change, ____________ managers change from one leadership style to another more appropriate style.
incompetent
effective
flighty
indecisive
Question 38
Standing committees are permanent by design; however, ____________ committees are set up to accomplish a task and then disband.
ad hoc
balanced
deliberate
cross-functional
Question 39
To influence through leadership actually means to ____________ another person's behavior.
inhibit
dominate
change
pressure
Question 40
Giving employees the chance to appraise their bosses forces a company to live up to its commitment to ________management.
participative
consulting
free-rein
democratic
Question 41
The autocratic style of leadership is sometimes called the:
"I" approach.
"we" approach.
"group" approach.
"they" approach.
Question 42
When organizations construct teams, the recommended membership size of a team __________.
should be less than six
does not matter
should be greater than twelve
should be twelve or less
Question 43
Which team member's role is to propose new solutions, new methods, and new systems for team problems?
initiator
communicator
cheerleader
contributor
Question 44
During this century, several studies regarding leadership traits have proven that:
leadership traits are universal.
no specific list of successful leadership traits exists.
leadership and management are the same.
leadership traits, skills, and behaviors are common.
Question 45
The extent to which member are attracted to the team and motivated to remain together is called:
productivity.
cohesiveness.
team development.
norms.
Question 46
All of the following are stages of team development except __________.
norming
performing
storming
none of the above
Question 47
Formal vertical organizational teams are also known as ____________ teams.
upright
hierarchy
command or functional
coordinated effort
Question 48
Which one of the following is not a characteristic of work teams?
They assume responsibility for the functions or tasks.
They are typically large.
They perform tasks previously done by members in a functional department.
They are composed of multiskilled workers.
Question 49
Active components of leadership include all the following except:
coaching.
directing.
guiding.
searching.
Question 50
Which of the following is not a stage of team development?
storming
forming
informing
norming
Question 51
The two managerial functions closely linked to leadership are:
staffing and leading.
planning and organizing.
organizing and staffing.
leading and controlling.
Question 52
When sports coaches listen to players' suggestions and feedback during game intermissions, they are using ____________ leadership.
general
participative
absolute
free-rein
Question 53
One approach to human asset valuation is ____________.
creates cash budgets
requires outside auditors to monitor employee performances
uses cost centers
attempts to assign a dollar value to each employee's contribution to the company's profit
Question 54
An information system enables an organization to:
network computers
exploit employee ideas
create intellectual capital
share intellectual capital
Question 55
A balance sheet consists of three major sections. Which of the following is one of those sections?
retained earnings
liabilities
common stock
income
Question 56
Each unit of a decentralized computerized information system (CIS) is called a(n):
data center.
expert area.
support department.
information system.
Question 57
A(n) ____________ is any guideline or benchmark established as a basis for measurement or point of reference.
estimation
indication
standard
rule of thumb
Question 58
Controls that focus on "after the fact" are called ____________ controls.
therapeutic
feedforward
feedback
diagnostic
Question 59
A highly disciplined process that helps companies focus on developing and delivering near-perfect products and services is:
quality circles.
Six Sigma.
quality control.
quality assurance.
Question 60
A validation process to ensure measurement accuracy and standardization is known as:
quality control.
standards.
a QA system.
kaizen.
Question 61
The accounting balance sheet "equation" is ____________.
assets - liabilities = expenses
assets = liabilities + short-term debts
assets = liabilities + stockholders' equity
income - expenses = profit or loss
Question 62
Examples of feedforward controls include ____________ controls.
backlash
diagnostic
therapeutic
prevention
Question 63
Managers that have to "start over" each fiscal period by justifying and identifying all financial resources are using ____________ budgeting.
expense
flexible
zero-based
bottom-up
Question 64
The concept that measurements provided by the control process will reach the proper decision makers when they are needed is the concept of:
concurrent.
accuracy.
timeliness.
integration.
Question 65
Budgeting requires all of the following except:
setting goals
adjusting goals
locating needed funds
not adjusting goals
Question 66
The accounting income statement "equation" is expressed as ____________.
assets + liabilities = equity
revenues - taxes = assets
expenses + debt = equity
income - expenses = profit or loss
Question 67
The amount of output achieved from the use of a given amount of inputs is __________.
benchmarking.
productivity.
performance control.
standardization.
Question 68
A control mechanism that focuses on continuous incremental quality improvement is _________.
quality measure
QM
QA
total quality management
Question 69
A sources and uses of funds statement is often called a ____________.
net income/loss statement
statement of assets and liabilities
liquidity statement
cash flow statement
Question 70
Any organizational unit that contributes costs, revenues, investments, or profits as part of the company's total accounting "package" is called a(n) ____________.
financial responsibility center
debt awareness department
equity specialist
controller
Question 71
Explain the grapevine and how works in organizations? What should mangers do about the grapevine?
Question 72
What are the primary financial ratios and what do they measure? Discuss how ratio analysis is used by managers?
Question 73
What stimulates motivation? What factors influence the behavior and individual will choose to satisfy a stimulus? How might a manager utilize this knowledge in performing his/her duties?