Outline the major course milestones that govern the learning path for this course. (Building Teams and Resolving Conflicts)
- Explain the effect of diversity on group performance
- Apply principles of team building to create solutions
- describe the various stages of team development
- discuss the various approaches to building high performing teams
- outline the benefits of cohesive techniques
- identify mechanisms for diffusing confrontation
- describe the methods to improve negotiation skills and manage serious confrontation.