1. Explain the difference between the category of process control plans covered in this chapter and the process controls to be covered in Chapters 10 through 14.
2. a. Describe the relationship between the control matrix and the control framework.
b. What are the four basic elements included in a control matrix?
c. Describe the relationship between the control matrix and the systems flowchart. What does it mean to "annotate" the systems flowchart?
d. What are the five steps involved in preparing a control matrix?