Essay Homework
Based on the CRM work you have done throughout this course, you are now called on to act as a consultant to apply your knowledge to other industries that have an existing CRM program that would be beneficial to employees and organizations to reduce human error and improve employee efficiency.
Select one agency that employs a CRM program.
Research how this agency employed a CRM program in a similar or different way than was identified in the aviation article.
Write a 1,400 to 1,750 words paper in which you provide evidence of how this CRM program was implemented. Include the following in your response:
i. Distinguish between various team concepts as they relate to performance during and after this training program.
ii. Explain the difference between leaders and managers, as well as the influence and power they may have on the success of this program.
iii. Evaluate at least two theories of leadership and the role that leaders utilizing these theories play in facilitating this program.
iv. Analyze the general effects on the organization that may result from this program, referencing the concepts of organizational development and various organizational theories.
Format your homework according to the following formatting requirements:
i) The answer should be typed, using Times New Roman font (size 12), double spaced, with one-inch margins on all sides.
ii) The response also includes a cover page containing the title of the homework, the student's name, the course title, and the date. The cover page is not included in the required page length.
iii) Also include a reference page. The Citations and references must follow APA format. The reference page is not included in the required page length.