Discussion Post
As you learned in the reading this week, it's important to have a strategy in place to help manage knowledge. Watch the "Managing Knowledge" video.
o In this scenario, what type of information would you gather? Explain the difference between explicit and tacit knowledge. How would you ensure that both departments have the data that they need to be more efficient? What are some ways you might approach benchmarking to measure the effectiveness of your changes?
o If you have any questions, you can post them here as well. Consider the usability of the format in which the information is presented and how it impacts the organization's ability to achieve operational excellence and close customer relationships
The response must include a reference list. Using Times New Roman 12 pnt font, double-space, one-inch margins, and APA style of writing and citations.