Review the benchmarking efforts of your own organisation (or one with which you are familiar). In particular, examine how this organisation measures customer (user) satisfaction and how performance is benchmarked. To complete this Shared Activity: Create a post that addresses the following: Explain this organisation's benchmarking efforts (or lack thereof). If benchmarking is employed, identify how the currently used benchmarks align with or address international standards.
Explain the degree to which the existing benchmarks align with existing organisational goals. Propose improvements which would better align benchmarks as needed. If benchmarking does not exist at any level within this organisation, identify some organisational goals that could benefit from benchmarking activities, and strategies you would recommend to employ benchmarking.