1 Explain the relevance of the service quality gap model to information service delivery.
2 What types of information delivery are information services responsible for?
3 Outline approaches for protecting the information resource.
4 Describe the typical problems with e-mail usage by staff which need to be managed.
5 Explain the concept of the total cost of ownership.
6 Summarize the different types of information service outsourcing.
7 Explain the benefits and risks associated with information service outsourcing.
8 What are the management issues involved with offshore outsourcing for infor- mation services?