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Explain the concept of the kano model why is it important

Briefly explain the value of a leader developing a set of expectations for quality leaders (Week 2 Lecture). Given the 10 rules for quality leaders discussed in the Week 2 Lecture, explain how two of the rules could be used to improve supplier quality.

Explain the concept of the Kano model. Why is it important for organizations to help customers establish Kano levels that are appropriately linked to the value trait of quality?

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