Problem: A nurse leader is new to his role and has some difficulty adjusting to the duties that come with leadership. He is aware of several problems after listening to complaints about some of the nursing staff by physicians, patients, and families. He is also aware that some of the staff feels apathetic in their roles. Recently, he has been made aware of a conflict between one of the nurse managers and one of his staff. After finding out that the staff member stormed out of work one day due to a blow-up between the employee and the manager, he decided it was time to get involved. The hospital that he is working for needs to be at a competitive advantage, and he has been assigned the task of developing an effective strategy to do so.