Review the :
1. Developing a Policies and Procedures Manual for a Consumer Lending Department: A Design for Six Sigma Case Study by Brett W. Riley, University of Houston, Jamison V. Kovach, University of Houston, Lila Carden, University of Houston
2. Using Lean Six Sigma to Improve Hospital Based, Outpatient Imaging Satisfaction by Angelic P. McDonald, MSRS, CRA, RTand Randy Kirk, MA
3. IdeasTheWelchWay by jack and suzy welch
Outline:
The purpose of this 1-page outline is to help students prepare; to ensure they are on the right track by receiving faculty feedback early on.
The OM course project will involve analyzing a company vis-à-vis the 10 operations management areas. Students will use a SIPOC (suppliers, inputs, process, outputs, and customers) tool to describe the company's operations. Students will then choose a key process (or processes) to analyze in detail, followed by specific actionable recommendations.
Outline:
1. Name and describe the organization or company, and its associated industry (if confidential, describe the organization such as "a medical device manufacturer").
2. List the key operations and processes in your organization that you plan to describe, document, and analyze in detail (just the list - no process maps).
Quality of products and services has an organization-wide impact, and should be a significant consideration for operations management professionals. Six Sigma enables companies to reduce defects and improve overall performance.
Select two of this readings and describe your key take aways.
Summarize how and where a DMAIC and/or DMADV project has been applied, or could be applied, in your organization. Or summarize how you would apply (or have applied) DMAIC and/or DMADV projects in your chosen course project.