Problem:
Using Motorola, OSHA (Occupational Safety and Hazards Administration), and Bailey House (non-profit AIDS organization in NYC):
Explain the value of quality in relationship to customer satisfaction within these three organizations and be sure to include a description of the need for customer-driven quality for each of the organizations. Include a matrix that outlines the differences between the strategic role of TQM within each of these organizations. Finally, assess the importance of leadership within each of the organizations as it relates to quality (1400 words).