1. Explain in detail the five Ps of the model of transformation organisation 1. product 2. plant 3. process 4. programmes 5. people? 10 pages
2. Discuss the 4 broad categories of COQ components and provide an example for each category.
3. Explain the meaning of the equation Y = f (x) as it applies to process improvement. In this equation, what is the Y, and what are the x's?