Paper Assignment
You are the Executive Housekeeper for an 800 room high-end hotel in New York City. You saw a news report about undercover reporters checking into hotel rooms and testing 9.99 the rooms for cleanliness. You want to evaluate your housekeeping department to make sure your housekeepers are meeting hotel standards for cleanliness.
Evaluate your quality control program in the housekeeping department in 700 to 1,050 words.
a. Describe your quality control program for room cleanliness
b. Explain how you will test the success or failure of your program
c. Explain service recovery and how you will address customer complaints about cleanliness
d. Describe how workforce planning and optimization will impact your program
e. Describe how your program will impact the hotel's profit margins.
Format your assignment according to the give formatting requirements:
a. The answer must be double spaced, typed, using Times New Roman font (size 12), with one-inch margins on all sides.
b. The response also includes a cover page containing the title of the assignment, the course title, the student's name, and the date. The cover page is not included in the required page length.
c. Also include a reference page. The references and Citations should follow APA format. The reference page is not included in the required page length.