Create a short essay of two pages:
Explain how you see the treatment of internal and external customers. Is one more important than the other? How does this affect "quality" in the organization?
Below are links:
https://www.baldrige.com/tag/customer-focus/
https://www.mindtools.com/pages/article/newPPM_07.htm
https://fee.org/freeman/stockholders-as-stakeholders/#axzz2bILSHyiN