Discussion Post: Discussion
Customer relationship management systems help firms achieve customer intimacy. Explain how these systems accomplish this relationship and why they are important today. With which Employee Relationship Management (ERM) systems are you familiar? If you haven't utilized an ERM, do some research and provide an example of this system.
The response must include a reference list. Using Times New Roman 12 pnt font, double-space, one-inch margins, and APA style of writing and citations.