Explain how southwests monthly on-time arrival rate could, Operation Management

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Explain how southwests monthly on-time arrival rate could

Southwest Airlines is known for high aircraft utilization (an average of 5.7 flights and 8.78 hours of air time per day in 2014) and quick turnaround time between flights. From 2004 to 2015, Southwest's on-time arrival rate averaged 79.8%.

Required

Explain how Southwest's monthly on-time arrival rate could be considered both a lagging and a leading indicator.

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Operation Management: Explain how southwests monthly on-time arrival rate could

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