Problem:
The operations manager is faced with a multitude of responsibilities. Among those responsibilities is the need to control quality. This is achieved through the creation and use of statistical control processes (SPCs). SPCs are designed to inspect, identify, and measure manufacturing and service operations to ensure the necessary outcomes are being produced.
One common SPC method is "Six-Sigma." Each "sigma" level represents a different level of statistical acceptance. Companies such as Motorola and General Electric use "Six Sigma."
Using Ford Motor Company as an example, explain how Six Sigma is used by the organization you identified and as a means of process control.
Based on your research do you believe that the use of Six Sigma within Ford has been successful in improving the quality of the goods or services produced? Explain why or why not in detail (support your findings/conclusions).
700 words and 3 references