Go to https://www.reportgallery.com and review Dell's most recent annual report. Also, go to Dell's website (https://www.dell.com) and in the section "about Dell," review the background material about Dell that relates to this chapter.
Questions
1. Explain how Dell's treatment of its employees motivates them to perform well.
2. Do you think that training is important to Dell?
3. Dell sometimes promotes some of its employees rather than hiring higher-level employees from other firms. Why is this beneficial?