Problem: Statement of the evaluated competencies - Code(s) To sell products and services in a commercial establishment (01U2) Evaluated elements of the competency Relevant performance criteria specific to each element Explain the benefits of Customer Relationship Management tools Explain how CRM advantages and features. Describe how CRM provides integrated assistance across each key feature?
Key features:
- Full Customer Profiles:
- Opportunity Tracking:
- Marketing Campaigns:
- File Collaboration:
- Forecasting
- Analytics: