What is Task Analysis?
analyse people's jobs:
what people do
what things they work with
what they must know
Gathers both procedural (relationships) and declarative (goals) knowledge
Observe or think or rationalize
collect unstructured lists of words and actions
organize using notation or diagrams
Homework Exercise
For any one scenario that you have identified in Exercise 2 draw a HTA Task Analysis Diagram (visual or textual) for that scenario from the perspective of the main/primary user.