Complete an Introduction section (1 page) that includes a description of the business/organization that is the subject of your improvement plan (type, size, number of employees, etc.). In addition, present some of the major customer service delivery issues that stand out to you. The issues you submit are what your improvement plan will discuss and how to resolve so make sure you identify 4-5 customer service issues. Examples could be not answering phones, not having enough cash registers, rude employees, not being opened on time, etc. Submit your draft to your instructor for feedback to make sure you are on the right track; don't forget to list your references.12 point font, double-spaced; and must use APA format for both in-body citations and the reference page at the end of the paper and 4 references.