Question: A 35-year-old lady is half an hour late for the third time, but she insists on having a massage for an hour. You have another client scheduled after her. An example of professionally clarifying your intent with your client in this situation would be saying: Select one: a. "We have a late policy in place. It is your fault for being late." b. "It's fine that you're late. I will just move the next client to a later time." c. "Just don't let it happen again. Time is money." d. "You are late often. May I ask why you're late so we can maybe find a better time that works for you?"