Problem 1: A personality clash refers to the fact that sometimes people:
- basically dislike each other.
- are violent on the job.
- have different goals.
- are too much alike.
Problem 2: An example of a cultural blooper would be for an American to:
- pressure an Asian job applicant to brag about personal accomplishments.
- deemphasize organizational rank when conducting business in Scandinavia.
- upon first contact, address a French executive by title and last name.
- give a small gift to a Japanese business associate.
Problem 3: Linda Yang, a labor relations specialist, wants each side to leave the negotiating table well satisfied. Yang is best advised to use which style of conflict management?
- competitive
- collaborative
- accommodative
- sharing
Problem 4: In quid pro quo sexual harassment, the harassed person:
- is intimidated with sexually-toned language.
- loses out because of refusal to grant a sexual favor.
- receives favorable treatment because of refusal to grant a sexual favor.
- gets even with harasser by harassing him or her.
Problem 5: The method of identifying the true source of conflict and resolving it systematically is called:
- framing the outcome in positive terms.
- disarming the opposition.
- confrontation and problem solving.
- beginning with a plausible offer, but allow room for negotiation.
Problem 6: Sam and Muriel argue over who gets to use the new wireless laptop computer. Their conflict is best classified as:
- differences in goals.
- personal differences.
- competition over limited resources.
- conflict-prone job duties.
Problem 7: A manager who says to a group member, "Are you going to be stupid for the rest of your life?" is most likely engaging in:
- competition over limited resources.
- win-win conflict resolution.
- negotiating.
- bullying.
Problem 8: A person with high cultural sensitivity is likely to:
- regard people from different cultures as pretty much the same.
- be too sensitive to criticism from people from different cultures.
- recognize nuances in customs among cultures.
- overlook nuances in customs among cultures.
Problem 9: People with high cultural intelligence are able to:
- learn foreign languages quickly.
- observe subtle cues about how to act in another culture.
- quickly pick up facts about a different culture.
- get through airport customs inspection without arousing suspicion.
Problem 10: The diversity umbrella is supposed to include:
- men as well as women.
- everybody in an organization.
- all members of the work force except top management.
- members of all groups who have been discriminated against in the past.