Examine and report on call center service performance


Problem: Assume that we want to build a data warehouse to analyze and report on Call Center service performance. We manage to identify the following information from the operational systems: Employees names, Employees addresses, Call duration, Call costs, Call Types, number of calls per day. From this information what would be most suitable for measures use to be used in the fact table.

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Other Subject: Examine and report on call center service performance
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