Assignment:
Question 1. Evaluate LensCrafters Operations strategy and explain how the organization seeks to gain a competitive advantage in terms of substainability.
Question 2. Analyze how operation management activities effect the customer experience. Select 2 types operation management challanges and provide the solutions for confronting them.
Question 3. Examine Lens Crafters's value chain and evaluate its effectiveness to operations in terms of quality, value creation, and customer satisfication.
Question 4. Determine the differenct types of performance measurements that can be used to measure LensCrafters' sevice-delivery systeme design. Select at least 2 types that can be applied and provide justifications for the selection.
Question 5. Examine the different types of technologies applied to LensCrafters' sercive operations and evaluate how the technologies strenghten the value chain.