Assignment:
Read:
Information Needs and Communication Gaps between Citizens and Local Governments Online during Natural Disasters
Questions from the reading Site at least two quotes from the journal article to support your answer for each question.
1. List two of the different concerns of citizens in urban and rural areas in the snow storm study.
2. According to the study, are local governments doing a good job at letting the public know their social media accounts?
Evaluating alternative uses of crisis communication.
Read:
Ongoing Crisis Communication Book
The book is attached as other articles
Questions from the reading
1. How often do you feel key stakeholders should be updated with post crisis information?
2. How crisis logs help to make post crisis updates more effective?
3.What are some of the barriers you would face when conducting a post crisis evaluation. How might you overcome those barriers?
Presenting crisis communication recommendations based on critical thinking and public policy analysis model using diplomacy/diplomatic relations.
Read:
The International Crisis Group and the manufacturing and communicating of crises.
Authors: Simons, Greg
Source: Third World Quarterly; Apr2014, Vol. 35 Issue 4, p581-597, 17p
Questions from the reading. (note: this is a long and complex article so read it first then answer the questions.)
1. What is a crisis knowledge broker or gatekeeper in a crisis communication situation?
2. In the article, what is their definition of a crisis?
3. There are three different elements of perception that need to be simultaneously managed by decision makers in order to declare a phenomenon a crisis. What are they?
4. Should an organization seek to in?uence the perception and hence opinion of an event when is the best time to initiate action?
5. Overall opinion question, what do you think? Is the ICO a credible influencer of public policy makers, and why or why not?
Describing the basic action plan protocols for media inquiries and the roles of leadership.
Read:
Information flow during crisis management: challenges to coordination in the emergency operations center
Cognition, Technology & Work March 2007, Volume 9, Issue 1, pp 25-31
Questions from the reading.Site at least two quotes from the journal article to support your answer for each question.
1. What were the three challenges observed with the EOC coordination?
2. How significant was the lack of extensive experiences in crisis management to the observers?
3. How does the standardization of the names geographic locations minimize communication deficits?
4. What problems did the PIO have during the exercise?
5. List the solutions correct the EOC deficiencies.
Read:
Please read page 81 to 100, in Winning with the News Media, covering the basic points of media strategy and summarize in your own words in at least 4 sentences what the basic points mean to you.
Watch: You tube video:
NEWS CONFERENCE: Pedestrian bridge collapses at Florida International University
Action News
This is a start to finish press conference. It illustrates what happens at a real press conference. There will be no questions on this video. It is to provide a real-life example of what you may see if you have the need to be a part of a disaster related a press conference.
Readings:
1. Information Needs and Communication Gaps between Citizens and Local Governments Online during Natural Disasters
By Lingzi Hong & Cheng Fu
2. The International Crisis Group and the manufacturing and communicating of crises
By Greg Simon
3. Information flow during crisis management: challenges to coordination in the emergency operations center
By Laura G. Militell and Emily S. Patterson
4. Ongoing Crisis Communication Planning, managing and Responding
By W. Timothy Coombs