Case Scenario:
The Group Project for this course provides an opportunity to bring together the knowledge and insights that you have gained from this course and work as a group to create a section of a balanced scorecard for Anthony's Orchards. The project was introduced in Week 6. Each group was assigned a section of the balanced scorecard. The four key components in the methodology include: 1) financial, 2) business processes, 3) learning and growth, and 4) customer.
Using data from the Anthony's Orchards website, as a group develop and submit your section of the balanced scorecard and describe how your section relates to internal and external measures, objective and subjective measure, performance results, and drivers of future results as they relate to the overall strategy of the organization. In addition, evaluate the long-term growth and performance of the company based on the balanced scorecard.
ALERT:
For this posting just analyze the customer section and the focus is "Likelihood To Return".
Include: based on my objective assigned, the key performance indicators, and initiative. In my section I also need to talk about the 1) external and internal factors, 2) objectives and subjective measures, 3) performance results, and 4) future drivers.
here is the link to the website:
https://mym.cdn.laureate-media.com/2dett4d/Walden/ACCT/6130/mm/anthony_orchard_website/index.html