Question: 1. Define the following terms in your own words: operations mission, order winner, order qualifier, and distinctive competence.
2. How would you determine whether a company has an operations and supply chain strategy? What specific questions would you ask, and what information would you gather?
3. Evaluate a couple of local hospitals in terms of its emphasis on the four operations objectives: cost, quality, delivery, and flexibility. Are all departments focused on the same objectives? What are the order winners and the order qualifiers?