Ensuring appropriate communication in teams is essential. The dynamics of a global economy has increased the complexity of both team operations and project success. Planning for communication creates a schedule for planned communication and reinforces the trait among team members. In projects, a RACI (Responsible, Accountable, Consulted, and Informed) chart is often created to ensure that all of the different stakeholders are included at the right level of communication. In addition, communication plans are also developed to plan out a schedule for the frequency of communication.
As a manager of the technical team, you are leading your entire team on a project. Your project team is geographically dispersed with developers in Phoenix and India. You use the "follow-the-sun" approach to development. Therefore, your U.S. team will transfer development to India in the evening and there is another transfer back to the U.S. in the morning. You are implementing updates for new functionality to the CRM application for the call center, which has locations in Phoenix and India.
Create a RACI chart and a 500-750 word communication plan in which you accomplish the following:
Identify what needs to be communicated and the stakeholders in the RACI chart.
Assign the appropriate designation to the stakeholder for the item that requires communication (Responsible, Accountable, Consulted, Informed).
Create a communication plan for the stakeholders to include method and frequency of communication.
Create a communication plan for your project team to include method and frequency of communication.