Assignment:
- Do they have an app for smartphones and tablets?
- What are the app ratings and why did customer/clients enjoy or were displeased with the app?
- How can you use your smart technology to enhance the in-store experience?
- Can you use your app to check-in or check-out? Is this an effect process?
- Does the mobile technology help increase your experience? Explain.
- What technology enhancements need to be made to improve the customer experience?
Create a 7 to 10 slide PowerPoint presentation that compares and contrasts customer-facing roles versus online customer service.