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Enhance employee success and service quality

The MARS model suggests that motivation, ability, role perception, and situational factors influence employee behavior and results.

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Watch the multimedia clip Hotel Monaco.

https://video.franklin.edu/Franklin/BSAD/325/HotelMonaco.html

How does the Hotel Monaco meet the four factors of the MARS model to enhance employee success and service quality?

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Other Management: Enhance employee success and service quality

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