Encouraging Positive Group Norms via Good Management
1. Support is an aspect that makes a franchise successful. Why? What are some examples?'
2. How can intergroup competition be bad for organizations?
3. How can a team leader help build positive group norms?
4. Define "leadership" and contrast it with "management
5. What should a manager do when forces for unplanned change appear?
6. What place do informal communication channels have in organizations today?
7. Under what conditions might a manager use avoidance or accommodation?
8. Describe the types of controls that are typically used in organizations.