1. According to a study by the Corporate Executive Board, engaged employees outperform average employees by _____.
A) 10 percent
B) 20 percent
C) 33 percent
D) 40 percent
2. Employment stability, team-based behaviors, and strategy-focused behaviors are used as part of an HR scorecard to assess:
A) workforce deliverables
B) HR deliverables
C) External objectives
D) Top management support
3. Redesigning workflow around key business processes results in a focus on employee tasks and tends to detract from teamwork.
A) True
B) False