1) When an employee volunteers to run a canned food drive, this is an example of:
A. employee productivity
B. organizational citizenship behavior
C. employee happiness
D. job satisfaction
2) In the Big Five Model of personality, an employee who is good-natured and highly cooperative, would be referred to as scoring high in the trait of ________.
A. extraversion
B. agreeableness
C. conscientiousness
D. emotional stability